Navigate Terms & Conditions

Last updated: 05/01/26
Organisation: Navigate (operating as Navigate the Inner Compass)

1. Principles & Core Commitments

1.1 Trauma-Informed Principles

Navigate operates from trauma-informed principles, prioritising:

  • Safety – physical, emotional, and psychological safety in all interactions

  • Choice & Consent – explicit, ongoing, revocable consent

  • Transparency & Trust – honesty, clarity, and integrity in communication

  • Collaboration & Peer Support – participant-led decision-making

  • Empowerment & Self-Agency – supporting learning from lived experience

  • Cultural and Individual Consideration – respecting diversity and context

 1.2 Core Commitments:

  • Clear boundaries and consent are always prioritised

  • Participants are never pressured to engage beyond capacity

  • Impact is prioritised over intent; relational repair is encouraged if ruptures occur

  • Feedback, complaints, and safeguarding follow trauma-informed and transparent processes

  • Participants may be referred to external services if required

2. Scope of Services

Navigate provides complementary, trauma-informed somatic practices designed to support:

  • Wellbeing

  • Nervous system regulation

  • Self-awareness and embodied self-agency

 Navigate does not provide:

  • Medical, psychiatric, or psychological treatment or care

  • Diagnosis, assessment, or clinical intervention

  • Trauma processing, exposure therapy, or crisis intervention

 Participation does not establish a therapist–client or clinician–patient relationship.

3. Participant Responsibilities & Warranties

3.1 Participant Agreement

By accessing Navigate services, you confirm that you:

  • Have read and understood the Navigate Participant Waiver, including contraindications

  • Are medically and mentally fit to participate

  • Will disclose relevant health information to facilitators where necessary

  • Will follow facilitator guidance for safety and regulation

  • Will respect boundaries, consent, and the safety of other participants

  • Will not participate under the influence of alcohol, drugs, or psychedelics (including 24 hours prior) 

3.2 High-Risk Participants & Contraindications

  • Participants with medical, psychiatric, or trauma conditions that are contraindicated for breathwork practices offered will not be accepted into events.

  • Contraindications are clearly defined and communicated in pre-event materials and waiver forms.

  • Event colleagues, facilitators and volunteers must not override these contraindications.

  • High-risk participants may be:

    • Delayed entry until cleared by medical or mental health professional

    • Offered alternative options (referral, different service)

    • Supported to leave safely if participation is not appropriate

  • This protects both participant safety and organisational liability.

Participants acknowledge that somatic practices may evoke physical, emotional, psychological, or energetic responses, and that they are responsible for monitoring their own capacity and boundaries. Participants confirm they are aged 18 or over and have the legal capacity to enter into this agreement.

Navigate reserves the right to refuse, pause, or terminate participation where safety, consent, or capacity to engage is compromised, without liability or obligation to continue services.

4. Medical Disclaimer & Contraindications

  • Navigate services are not a substitute for medical, psychiatric, or psychological care.

  • If you have a medical or mental health condition, or are in crisis, you must consult a qualified professional before participating.

  • Participation is at your own discretion and responsibility.

  • Services may be refused if contraindications apply (see waiver).

5. Liability

Navigate maintains appropriate public liability and professional indemnity insurance relevant to the services provided.

5.1 Limits of Liability:

  • Navigate is not liable for indirect, incidental, or consequential loss arising from voluntary participation.

  • Navigate is not responsible for circumstances beyond its control, including:

    • Force majeure events (e.g., pandemics, extreme weather)

    • Third-party service providers (e.g., transport, accommodation, catering)

    • Personal preferences or expectations

 5.2 Non-excludable liability, nothing limits liability for:

  • Death or personal injury caused by negligence

  • Breach of statutory duty

  • Any liability that cannot be excluded under UK law

 5.3 Participants assume responsibility for:

  • Their own safety and wellbeing during sessions

  • Ensuring fitness for participation

  • Following facilitator guidance

Participants acknowledge that they have not relied on any statements, representations, or assurances other than those expressly set out in these Terms, the Participant Waiver, or published Navigate materials.

6. Health & Safety

  • Navigate complies with the Health and Safety at Work Act 1974 and applies reasonable steps to ensure a safe environment.

  • Participants agree to follow health and safety guidance, including for communicable diseases (e.g., COVID-19 protocols).

  • Known risks are actively mitigated via:

    • Facilitator ratios

    • Designated safety holders

    • Pre-event screening and contraindications

    • Grounding and post-event integration protocols

 7. Complaints & Dispute Resolution

7.1 Trauma-informed Complaints Principles:

  • Emotional impact matters, regardless of intent.

  • Resolution prioritises repair, harm reduction, and participant / client care

  • Accessible without legal knowledge

  • You are encouraged to raise feedback or concerns.

  • Complaints are handled transparently, with care and fairness.

7.2 Process:

  • Complaints can be submitted via email, letter, or verbal report

  • Acknowledgement within 5 working days

  • Initial review assesses impact, safety, and participant needs

  • Collaborative repair offered if appropriate

  • Outcome provided within 28 days

7.3 Escalation:

  • Participants may escalate to independent bodies (e.g. Citizens Advice or other relevant independent advisory or regulatory bodies) if unsatisfied

  • Navigate will not prioritise organisational reputation over participant safety

Navigate is not responsible for complaints arising solely from circumstances beyond its reasonable control, including force majeure events, third-party providers, or individual preference where no breach of duty has occurred.

8. GDPR & Data Protection

  • Personal data is collected voluntarily for booking, communication, and participation purposes.

  • Data processing complies with UK GDPR and the Data Protection Act 2018.

  • Data will be stored securely and retained only for as long as necessary.

  • Data may be shared with third parties only for the purpose of service delivery (e.g., payment providers).

  • Participants have the right to access, correct, or request deletion of personal data.

  • See Navigate Privacy Policy for full details.

  9. Intellectual Property

  • All content, materials, recordings, and intellectual property provided by Navigate remain the exclusive property of Navigate.

  • Participants may use materials solely for personal educational purposes.

  • Unauthorised reproduction, distribution, or commercial use is prohibited and may result in legal action.

10. Recordings & Media

  • Navigate may record sessions for educational or promotional purposes.

  • Participants grant a royalty-free, worldwide license for the use of their likeness and contributions.

  • Participants may opt out prior to the start of an event.

  • Navigate will make reasonable efforts to honour requests relating to privacy and dignity, even where consent has previously been granted.

  • To protect participants, unauthorised recording, reproduction, or distribution is prohibited.

11. Cancellations, Refunds & Force Majeure

  • Navigate may reschedule or cancel events due to unforeseen circumstances (force majeure) without liability.

  • Refunds or transfers are subject to Navigate’s event policies.

  • Participants who cancel may forfeit fees if the cancellation is outside the published timeframe.

  • UK consumer rights apply where relevant (Consumer Contracts Regulations 2013; Consumer Rights Act 2015).

12. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by English law.

  • Any dispute arising shall be subject to the exclusive jurisdiction of the courts of England & Wales.

13. Code of Conduct & Ethics

13.1 Participants agree to:

  • Respect diversity, inclusion, and cultural differences

  • Follow facilitator guidance

  • Maintain a safe and supportive environment for others

Navigate colleagues, facilitators and volunteers adhere to trauma-informed, ethical, and professional standards.

13.2 Ethical Standards & How Navigate Works

Navigate is committed to trauma-informed, consent-based practice. All facilitators, volunteers, and anyone delivering or supporting Navigate services are required to uphold the following ethical standards.

13.2.1 Safety & Consent

  • Your physical, emotional, and psychological safety comes first.

  • All participation is voluntary.

  • You may pause, stop, or withdraw at any time without explanation.

  • Consent is ongoing and can be withdrawn at any point.

  • Stillness, silence, or compliance is never assumed to be consent.

13.2.2 Boundaries & Professional Conduct

  • Clear boundaries are maintained at all times.

  • There is no pressure to disclose, perform, or “go deeper.”

  • Sexual, coercive, or exploitative behaviour is not tolerated.

  • Facilitators do not act as therapists, doctors, or mental health professionals unless explicitly qualified and contracted to do so.

13.2.3 Respect, Inclusion & Dignity

  • You will be treated with respect regardless of background, identity, belief, or lived experience.

  • Discrimination, shaming, humiliation, or judgement is not acceptable.

  • We aim to meet you where you are, not where you “should” be.

13.2.4 Transparency & Information

  • You will be given clear information about practices, risks, and contraindications in advance.

  • We do not guarantee outcomes or promise specific results.

  • We prioritise honesty, clarity, and impact over intent.

13.2.5 Touch & Somatic Practices

  • Any physical contact is optional and requires explicit consent.

  • Consent can be withdrawn immediately and without consequence.

  • No touch is ever required to participate.

13.2.6 Safeguarding & Duty of Care

  • Navigate takes safeguarding seriously.

  • If there is concern about immediate risk of harm to you or others, we may pause participation and seek additional support.

  • Confidentiality is respected, except where we have a legal or ethical duty to act to protect safety.

  • Decisions relating to safeguarding escalation are made using professional judgement, trauma-informed principles, and applicable legal duties, including where consent cannot be obtained.

13.2.7 Feedback, Concerns & Complaints

  • You are encouraged to raise feedback or concerns.

  • Emotional impact matters, regardless of intent.

  • Complaints are handled transparently, with care and fairness.

  • We prioritise repair, learning, and participant wellbeing over organisational protection.

13.2.8 Confidentiality & Data Protection

  • Your personal information is handled in line with UK GDPR and the Data Protection Act 2018.

  • Information is only collected where necessary and never sold or misused.

  • Retention periods are defined in the Navigate Privacy Policy.

  • You have rights over your data, including access and correction.

13.2.9 Our Commitment

Navigate does not exist to “fix” you.

We exist to support safety, self-agency, and choice.

We may not always get things perfectly right – trauma-informed work is complex – but we are committed to listening, repairing, and learning when things don’t land well.

At Navigate, the individual is never less important than the system.

14. Severability Clause

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force.

15. Amendments Clause

Navigate may update these Terms from time to time. The version in force at the time of participation will apply.

16. Participant Acceptance

16.1 Acknowledgement of Terms

By participating in Navigate services, you acknowledge that you have read and understood these ethical standards and understand that they form part of our Terms & Conditions and safeguarding framework. 

These Terms, together with the Participant Waiver and Privacy Policy, constitute the entire agreement between Navigate and the participant.

By participating in Navigate services, you confirm that you:

  • Have read and understood these Terms & Conditions

  • Accept that participation is voluntary and at your own risk

  • Agree to follow all safety and consent protocols

16.2 Provide waiver confirmation via email

Ahead of attendance to an event, you will be notified that email confirmation is required with the following wording:

I confirm that I have read, understood, and accept the Navigate Participant Waiver, Terms & Conditions, and Contraindications. I confirm that I meet all eligibility requirements and have disclosed any relevant medical, psychological, or other conditions as required.

I understand that participation is voluntary and that I am solely responsible for my physical, emotional, and psychological wellbeing during and after the event.

I understand that failure to meet eligibility criteria or the presence of any stated contraindications may result in my exclusion from participation.

Please accept this email as confirmation of my informed consent and acceptance of all stated terms.

Full Name:
Date of Birth:
Date of Acceptance:

This confirmation constitutes a legally binding record of informed consent.